Privacy Policy

Last Updated: January 15, 2025

At durexalavi, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This comprehensive privacy policy explains our practices and your rights regarding your personal information.

Information We Collect

Personal Information You Provide

When you use our corporate finance platform, we collect information you voluntarily provide to us. This includes your name, email address, phone number, company information, and professional details when you create an account, subscribe to our services, or contact our support team.

Account registration details including name, email, and professional title
Company information and business contact details
Payment information for subscription services (processed securely through third-party providers)
Communications with our support team and feedback submissions
Learning program enrollment data and progress tracking

Automatically Collected Information

Our platform automatically collects certain technical information to improve your experience and ensure security. This includes your IP address, browser type, device information, and how you interact with our platform.

Data Type Purpose Retention Period
Login Activity Security monitoring and fraud prevention 12 months
Usage Analytics Platform improvement and feature development 24 months
Device Information Technical support and compatibility 6 months

How We Use Your Information

We use the information we collect to provide and improve our corporate finance services, deliver educational content, and maintain the security of our platform. Your data helps us personalize your experience and ensure you receive relevant financial analysis tools and resources.

We never sell your personal information to third parties. Your data is used exclusively to enhance your experience with our finance platform and to provide the professional services you've requested.

Primary Uses

Providing access to our corporate finance analysis tools and resources
Delivering educational content through our learning programs
Sending important account updates and service notifications
Personalizing your dashboard and content recommendations
Providing technical support and customer service
Improving our platform based on usage patterns and feedback

Data Sharing and Third Parties

We work with trusted service providers to deliver our services effectively. These partnerships are governed by strict data protection agreements that ensure your information remains secure and is used only for specified purposes.

Service Provider Categories

Payment Processors
Secure handling of subscription payments and billing information through encrypted channels
Email Service Providers
Delivery of educational content, account notifications, and support communications
Analytics Services
Platform performance monitoring and user experience optimization
Cloud Infrastructure
Secure data storage and platform hosting with enterprise-grade security measures

Your Privacy Rights

Under Australian privacy laws and international data protection regulations, you have specific rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and accessible.

Access Your Data

Request a complete copy of the personal information we hold about you, including how it's being used and who it's shared with.

Correct Information

Update or correct any inaccurate or incomplete personal information in your account at any time.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements and active service obligations.

Data Portability

Receive your data in a structured, commonly used format that you can transfer to another service provider.

How to Exercise Your Rights

To exercise any of these rights, contact our privacy team using the details below. We'll respond to your request within 30 days and may need to verify your identity to protect your information. For account updates and corrections, you can also use the settings panel in your dashboard.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards designed to maintain the confidentiality and integrity of your data.

End-to-end encryption for all data transmission and storage
Regular security audits and penetration testing by independent firms
Multi-factor authentication for account access
Role-based access controls limiting employee data access
Continuous monitoring for suspicious activity and potential threats
Incident response procedures and breach notification protocols

International Data Transfers

While durexalavi is based in Australia, some of our service providers may process data in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions that provide equivalent protection to Australian privacy standards.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of data have different retention periods based on legal requirements and business needs.

Account information is retained while your account is active and for 12 months after closure. Financial transaction records are kept for 7 years as required by Australian taxation and business laws. Marketing preferences and communications are deleted within 30 days of unsubscribing.

Children's Privacy

Our corporate finance platform is designed for professional use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from someone under 18, we will delete that information promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Privacy Questions and Contact

If you have questions about this privacy policy, need assistance exercising your rights, or want to report a privacy concern, our dedicated privacy team is here to help.

durexalavi Privacy Team
1616/340 Scottsdale Dr, Robina QLD 4226, Australia
Phone: +61498108074
Email: info@durexalavi.com
Privacy Officer: privacy@durexalavi.com